Return and Refund Policy

Return and Refund Policy

At Tufts Knots, we want you to be completely satisfied with your purchase. Please review our policy below.

Shipping

All items are shipped for free via FedEx or UPS through standard home delivery which takes 7-12 days depending on the location the item needs to be delivered.

Made to Order Items: Some rugs are made to order between 10-60 days. Please read the product description or reach out to us if you'd like to know a tentative delivery date.

Returns

We only accept free returns if items:

  • Don't match the images
  • Are defective
  • Are damaged in transit

Important: If you changed your mind or the item doesn't match your space, you are responsible for return shipping costs.

Return Shipping Costs by Size

  • 3x5 Feet - US$30
  • 4x6 Feet - US$40
  • 5x8 Feet - US$50
  • 6x9 Feet - US$60
  • 8x10 Feet - US$150
  • 9x12 Feet - US$200
  • 10x14 and 12x15 Feet - RETURNS NOT ACCEPTED!

Note: Returns are not accepted for rugs over 9 feet wide.

Contact Us

If you have any questions about returns or need to know a delivery timeframe for made-to-order items, please reach out to us.